Downloads
Download hotComm CL (with Room Shortcut)

hotComm CL is a Windows product. You can download and install it and use it in hotComm rooms and events that allow hotComm CL.

This download includes hotComm CL and a utility that builds a shortcut that connects directly to a specific room. If you do not want the room shortcut, see Download hotComm CL.


How to Install hotComm CL with the Room Shortcut

To download and install hotComm CL:

  1. Click the Download hotComm CL button. When you get the File Download window, Select Open or Run, not Save. .
    Click to download hotComm CL with the room shortcut utility Do not uninstall before updating.
    Select Open or Run, not Save.
    You MAY need to re-start your computer after some updates.
    The current revision is: (7.1Mb)


    File Download window

  2. Run the installer (hclsetupr.exe). If you selected Run or Open, it starts automatically. Follow instructions in the installation screens.

  3. When you are prompted to add a shortcut, click Yes.



    In Room Shortcut Setup:

    For Relay Server, enter the relayserver your room is on, such as Relay3, DLR1, etc.

    For Room, enter the roomname you are given, such as: Support, Test, etc.

    Then click OK.



    This adds a shortcut to your desktop labeled "Connect to roomname on relayserver".

    When you are prompted to add another shortcut, click No.

  4. At the end of the installation program, hotComm starts.

    If your privacy or security products challenge hotComm, always allow hotComm to access any site.

  5. If you get a message saying you need to update, it usually means that you have a copy of the old installer saved on your computer. Click here to update: Update CL. Click here for About the Update Notice.
Security and Privacy product note
Check your privacy and security products to make sure that they allow hotComm to access the Internet, and also allow you to access these addresses: hotComm.com, ezPeer.net, 1stWorks.com. For information about some firewall products, see Firewalls.


Test Audio and Connection

  1. Important! To verify that your computer will work correctly with hotComm technology, click this link: Audio Test and wait at least 15 seconds for the pre-recorded message. The hotComm CL password is: test.

  2. Disconnect from the Audio Test room and connect to your room or webinar.
If you have audio problems, click this link to see Trouble Shooting Audio.


Connect to Room or Webinar

To connect directly to the relay and room you entered into the shortcut, double-click the "Connect to roomname on relayserver" shortcut icon.

Note: some people prefer to double-click the "hotComm CL" icon first to start hotComm CL, and then double-click the "Connect to roomname on relayserver" icon to connect to the room.

Otherwise, to join your room or webinar, follow the instructions given you by the room or webinar organizer.

Note: if you have multiple hotComm products installed, this icon starts the one you used most recently.


About the Update Notice



The Update notice means that your copy of hotComm is not updated to the revision required for the room you want to join.

Your hotComm revision number is shown on the top line of your hotComm window.

If you get the "Update required" notice, you probably have an old copy of the installer saved on your computer. (Windows is running the saved copy instead of the new one you just downloaded.) To fix this, delete any saved copies of hclsetupr.exe, delete Temporary Internet Files, and try again.


How to Delete Saved Installers

Find and delete all copies of the installation program (hclsetupr.exe):

  1. Open the Windows Start menu. Select Search or Find.

  2. Select Files and folders, and type hclsetupr.exe as the filename. Click Search.

  3. Highlight all files that were found and press the Delete key.

  4. Close the search or find windows.

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hotComm Auto Updates



Dial-up and Satellite users should disable hotComm auto updating, for speed reasons. To do this:

  1. Start hotComm CL.

  2. Right-click the hotComm headset icon in your Windows taskbar, and click About hotComm CL

  3. In the About hotComm window, un-check Allow Auto Update and Allow Auto Download.


How to Delete Temporary Files



Windows Control Panel    Internet Explorer    AOL    Netscape   

How do I delete Temporary Internet Files (clear cache)?

Instructions are provided for deleting temporary Internet Files (clearing cache) through Windows Control Panel, Internet Explorer, Firefox, Safari, Opera, AOL and Netscape.

  • Windows Control Panel - delete Temporary Internet Files:

    Windows Vista
    1. Click the Windows Start menu.
    2. Select Control Panel, (or Settings and then Control Panel).
    3. Select Internet Options, (or Network and Internet Connections and then Internet Options).
    4. Under Browsing History, click the Delete button.
    5. In the Delete Browsing History window, click the Delete Files button.
    6. When asked if you are sure you want to delete all temporary Internet files, click Yes.
    7. To close the windows, click Close, then Ok

    Windows XP
    1. Click the Windows Start menu.
    2. Select Control Panel, (or Settings and then Control Panel).
    3. Select Internet Options, (or Network and Internet Connections and then Internet Options).
    4. Select the General tab.
    5. In the Temporary Internet Files section, click the Delete Files button.
    6. Do not check the clear Offline Content box. Click Ok.
    7. Close the Internet Properties and Control Panel windows.



  • Internet Explorer - delete Temporary Internet Files:

    Internet Explorer 7.0
    1. Open Internet Explorer.
    2. Select the Tools menu.
    3. Select Internet Options.
    4. Under Browsing History, click the Delete button.
    5. In the Delete Browsing History window, click the Delete Files button.
    6. When asked if you are sure you want to delete all temporary Internet files, click Yes.
    7. To close the windows, click Close, then Ok.

    Internet Explorer 6.0
    1. Open Internet Explorer.
    2. Select the Tools menu.
    3. Select Internet Options.
    4. Select the General tab.
    5. In the Temporary Internet Files section, click the Delete Files button.
    6. Do not check the clear Offline Content box. Click Ok.
    7. Click Ok to close the Tools window.



  • FireFox (Mozilla) - clear cache

    Firefox 3.0
    1. Open FireFox (Mozilla).
    2. Click the Tools menu.
    3. Click Clear Private Data.
    4. Check Cache. Note that any other checked items will also be cleared, so un-check any that you do not want to clear.
    5. Click the Clear Private Data Now button.

    Firefox, older versions
    1. Open FireFox (Mozilla).
    2. Click the Tools menu.
    3. Click Options.
    4. Click Privacy.
    5. Click the Clear button for Cache.



  • Safari - clear cache

    Safari 3.1.2
    1. Open Safari.
    2. Click the Edit menu.
    3. Click Empty Cache....
    4. When asked if you are sure you want to empty the cache, click the Empty button.



  • Opera - clear cache

    Opera 9.5.2
    1. Open Opera.
    2. Click the Tools menu.
    3. Click Delete Private Data.
    4. In the Delete Private Data window, click Detailed Options.
    5. Check Delete Entire Cache. Note that any other checked items will also be cleared, so un-check any that you do not want to clear.
    6. Click Delete.



  • AOL - clear browser cache:

    AOL 9.0
    1. Click Settings.
    2. Select the Index tab, and click Internet [Web] Options.
    3. Under Browsing History, where it says to Delete temporary files, cookies, saved passwords, and web form information, click Delete.
    4. Wait while the files are deleted, then click OK.


    AOL 7.0
    1. In Keyword, enter: PREFERENCES. Or, on the Settings menu on the AOL toolbar, click Preferences.
    2. In the Organization section of the Preferences window, click Internet Properties (WWW).
    3. In the Temporary Internet Files section, click Delete Files.
    4. Click OK.



  • Netscape - clear browser cache

    1. Open Netscape.
    2. Click the Edit menu.
    3. Click Preferences.
    4. Click Advanced. It expands to show a list of options.
    5. Click Cache.
    6. Click Clear Memory Cache.
    7. Click Clear Disk Cache.
    8. Click OK.
  • Netscape Download Manager - remove installation file

    1. Click the Tools menu.
    2. Click Download Manager.
    3. Highlight the hotComm installation program and click Remove from list.
    4. Close the Download Manager window.




Updated 9/30/08



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