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Download eTSO CL
a hotComm client for eTradeShowsOnline


eTSO CL is a special version of the hotComm CL Windows product. You can download and install it and use it in hotComm rooms and events that allow hotComm CL or eTSO CL.



How to Install

To download and install eTSO CL:

  1. Click the Download eTSO CL button. When you get the File Download window, select Open or Run instead of Save.
    Click to download eTSO CL Do not uninstall before updating.
    Select Open or Run, not Save.
    You MAY need to re-start your computer after some updates.
    The current revision is: 7.30.010x (4.8Mb)

    File Download window

  2. Run the installer (etsosetup.exe). If you selected Run or Open, it starts automatically. Follow instructions in the installation screens.

  3. At the end of the installation program, eTSO CL starts.

    If your privacy or security products challenge eTSO CL or hotComm, always allow access to any site.

  4. If you get a message saying you need to update, it usually means that you have a copy of the old installer saved on your computer. Click here to update: Update eTSO CL. Click here for About the Update Notice.
Security and Privacy product note
Check your privacy and security products to make sure that they allow hotComm to access the Internet, and also allow you to access these addresses: hotComm.com, ezPeer.net, 1stWorks.com, eTradeShowsOnline.com. For information about some firewall products, see Firewalls.

Test Audio and Connection
  1. Important! To verify that your computer will work correctly with hotComm technology, click this link: Audio Test and wait at least 15 seconds for the pre-recorded message. The password is: test.

  2. Disconnect from the Audio Test room and connect to your room or webinar.
If you have audio problems, click this link to see Trouble Shooting Audio.


Connect to Room or Webinar
To join your room or webinar, click the link in the instructions given you by the room or webinar organizer.



About the Update Notice

The Update notice means that your copy of eTSO CL is not updated to the revision required for the room you want to join.

Your eTSO CL revision number is shown on the top line of your eTSO CL window.

If you get the "Update required" notice, you probably have an old copy of the installer saved on your computer. (Windows is running the saved copy instead of the new one you just downloaded.) To fix this, delete any saved copies of etsosetup.exe, delete Temporary Internet Files, and try again.


How to Delete Saved Installers

Find and delete all copies of the installation program (etsosetup.exe):

  1. Open the Windows Start menu. Select Search or Find.

  2. Select Files and folders, and type etsosetup.exe as the filename. Click Search.

  3. Highlight all files that were found and press the Delete key.

  4. Close the search or find windows.

Return to How to Install

Auto Updates

Dial-up and Satellite users should disable eTSO CL auto updating, for speed reasons. To do this:

  1. Start eTSO CL.

  2. Right-click the eTSO CL headset icon in your Windows taskbar, and click About eTSO CL

  3. In the About eTSO CL window, un-check Allow Auto Update and Allow Auto Download.

How to Delete Temporary Files

Windows Control Panel    Internet Explorer    AOL    Netscape   

How do I delete Temporary Internet Files (clear cache)?

Instructions are provided for deleting temporary Internet Files (clearing cache) through Windows Control Panel, Internet Explorer, Firefox, Safari, Opera, AOL and Netscape.

  • Windows Control Panel - delete Temporary Internet Files:

    Windows Vista
    1. Click the Windows Start menu.
    2. Select Control Panel, (or Settings and then Control Panel).
    3. Select Internet Options, (or Network and Internet Connections and then Internet Options).
    4. Under Browsing History, click the Delete button.
    5. In the Delete Browsing History window, click the Delete Files button.
    6. When asked if you are sure you want to delete all temporary Internet files, click Yes.
    7. To close the windows, click Close, then Ok

    Windows XP
    1. Click the Windows Start menu.
    2. Select Control Panel, (or Settings and then Control Panel).
    3. Select Internet Options, (or Network and Internet Connections and then Internet Options).
    4. Select the General tab.
    5. In the Temporary Internet Files section, click the Delete Files button.
    6. Do not check the clear Offline Content box. Click Ok.
    7. Close the Internet Properties and Control Panel windows.



  • Internet Explorer - delete Temporary Internet Files:

    Internet Explorer 7.0
    1. Open Internet Explorer.
    2. Select the Tools menu.
    3. Select Internet Options.
    4. Under Browsing History, click the Delete button.
    5. In the Delete Browsing History window, click the Delete Files button.
    6. When asked if you are sure you want to delete all temporary Internet files, click Yes.
    7. To close the windows, click Close, then Ok.

    Internet Explorer 6.0
    1. Open Internet Explorer.
    2. Select the Tools menu.
    3. Select Internet Options.
    4. Select the General tab.
    5. In the Temporary Internet Files section, click the Delete Files button.
    6. Do not check the clear Offline Content box. Click Ok.
    7. Click Ok to close the Tools window.



  • FireFox (Mozilla) - clear cache

    Firefox 3.0
    1. Open FireFox (Mozilla).
    2. Click the Tools menu.
    3. Click Clear Private Data.
    4. Check Cache. Note that any other checked items will also be cleared, so un-check any that you do not want to clear.
    5. Click the Clear Private Data Now button.

    Firefox, older versions
    1. Open FireFox (Mozilla).
    2. Click the Tools menu.
    3. Click Options.
    4. Click Privacy.
    5. Click the Clear button for Cache.



  • Safari - clear cache

    Safari 3.1.2
    1. Open Safari.
    2. Click the Edit menu.
    3. Click Empty Cache....
    4. When asked if you are sure you want to empty the cache, click the Empty button.



  • Opera - clear cache

    Opera 9.5.2
    1. Open Opera.
    2. Click the Tools menu.
    3. Click Delete Private Data.
    4. In the Delete Private Data window, click Detailed Options.
    5. Check Delete Entire Cache. Note that any other checked items will also be cleared, so un-check any that you do not want to clear.
    6. Click Delete.



  • AOL - clear browser cache:

    AOL 9.0
    1. Click Settings.
    2. Select the Index tab, and click Internet [Web] Options.
    3. Under Browsing History, where it says to Delete temporary files, cookies, saved passwords, and web form information, click Delete.
    4. Wait while the files are deleted, then click OK.


    AOL 7.0
    1. In Keyword, enter: PREFERENCES. Or, on the Settings menu on the AOL toolbar, click Preferences.
    2. In the Organization section of the Preferences window, click Internet Properties (WWW).
    3. In the Temporary Internet Files section, click Delete Files.
    4. Click OK.



  • Netscape - clear browser cache

    1. Open Netscape.
    2. Click the Edit menu.
    3. Click Preferences.
    4. Click Advanced. It expands to show a list of options.
    5. Click Cache.
    6. Click Clear Memory Cache.
    7. Click Clear Disk Cache.
    8. Click OK.

    • Netscape Download Manager - remove installation file

    1. Click the Tools menu.
    2. Click Download Manager.
    3. Highlight the hotComm installation program and click Remove from list.
    4. Close the Download Manager window.




Updated 9/30/08



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