hotComm User Guide

User Guide
Document number: hc.70
Copyright (c) 2001-2007 1stWorks Corporation. All rights reserved.

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1stWorks Support

Transcript Filter

This feature can be used by hotComm Pro moderators only. It is not available in hotComm CL, hotComm Lite, or hotComm Standard.

A room moderator can filter the typed comments that users post into the room transcript. The moderator can review the comment and then can:

- Accept it, allowing it to be displayed
- Reject it, preventing it from being displayed
- Hold it for later action

This allows you to answer some posts privately, and eliminate offensive posts.

Posts by moderators and CL presenters are not filtered.

For other transcript controls, see Room Controls.

Set-up Transcript Filtering

To set-up transcript filtering:

Room Profile

In the Room Profile on the Content Relay Manager, the default settings are configured for your room by the Content Relay Manager staff. The settings are:

Setting	Description
Time till default	How long the moderator has to review the post before the default action occurs. 10-20 seconds is recommended for active review. 0 (zero) means that all posts are held indefinately until the moderator acts on them.
Accept message by default	If the time runs out, post the message into the transcript.
Remove it after process	After the message has been accepted or deleted, remove it from the Transcript Filter Panel. Use this to keep the panel clear of clutter, if you don't want to save the contents.
Multiple reviewers	Allow multiple moderators to review the posts at the same time.

In the session

In the room, the reviewing moderator clicks Session, then Filter Transcript.

This opens the Transcript Filter Panel. While filtering is on, the moderator can close and re-open this panel.

Action	Instructions
Close panel	Click the X in the upper right corner.
Open panel	click View, then Transcript Filter Panel.
Undock panel	Double-click the Transcript Filter Panel label on the side of the panel. This undocks the panel and makes the rest of the label visible.

When undocked, the Transcript Filter Panel label displays the Room Profile settings:

0m10s [Accept] (M)(D)
Entry	Description
m	Minutes until default action occurs.
s	Seconds until default action occurs.
[Accept]	What the default action is.
(M)	Multiple moderators are allowed.
(D)	Remove it after process is selected.

Filtering messages

Each user's message is posted in the Transcript Filter Panel. Messages from moderators and hotComm CL presenters are not filtered.

The moderator who is monitoring the session can:

Action	Description
Accept	Left-click the [Accept] hotspot at the beginning of the message. This posts the message.
Hold or Reject	Right-click the [Accept] hotspot and select from a menu of options. See the options below.
Default	Do nothing, and let the default action occur.

The menu of options contains:

Option	Description
Copy to Clipboard	Copy the entire panel contents to the Windows clipboard. You can paste it from the clipboard into another program.
Print	Print the entire panel contents.
Save	Save the panel contents to a text file. Note that the contents are automatically saved when you close the panel, or when the panel contents are automatically cleared at midnight. The contents are saved to your hotComm/USR folder, to a file named date-time-username-prefix Filter.txt.
Accept	Post the selected message.
Hold	Hold the selected message for later processing.
Reject	Reject the selected message. Do not post it.
Reject and PM	Reject the selected message, and open a Private Message window so you can send a private message to the user, perhaps answering their question or explaining why the message is inappropriate.
Accept all	Post all messages that haven't been previously processed.
Reject all	Reject all messages that haven't been previously processed.

Multiple Moderators