Event Tips

The hotComm SuperJava client uses proprietary technology for presenting real-time graphics and Voice-over-IP audio. Your experience depends in part on your computer configuration and Internet connections, and -- most importantly -- compatibility with hotComm technology.

Please see the following troubleshooting tips.

• If you lose audio during an Event, disconnect and reconnect.
  
  
• If audio is a problem, you can use hotComm CL instead. Click here to download and install hotComm CL: Download hotComm CL.
  
  

• If you do not see slides or charts, disable any pop-up blocking software that you might have. Pop-up blockers are included in many toolbars and browsers, such as Google, Yahoo, and Internet Explorer.
  
  
• If the charts stop updating, disconnect and reconnect.
  
  
• In some Events, new charts are minimized on your Windows taskbar.
  
  

• If you are disconnected often, use hotComm CL instead. Click here to download and install hotComm CL: Download hotComm CL.
  
  
• If you have a satellite, dial-up or IDSN connection, use hotComm CL.
  
  

• To verify that your computer will work correctly with hotComm technology, visit the hotComm Audio Test Room. Click Audio Test and wait for at least 15 seconds for the pre-recorded message.
  
  
• See FAQ - hotComm SuperJava.
  
  
• See Download hotComm CL.
  
  
• hotComm works on Windows XP and Windows 2000. The connection requires Java support. Audio requires a sound card in your computer, up-to-date sound drivers, and DirectX 8.1 or higher.
  
  
  

Please contact 1stWorks Support for individual help if needed.