Frequently Asked Questions
Document Number: faq.200000.01
Copyright (c) 2001-2019 1stWorks Corporation. All rights reserved.
Frequently Asked Questions (FAQ) provides information that may help you work with hotComm. Please refer to the User Guide for information on how the products work.
How long are the demo periods?
How do I purchase?
Do my customers need to buy IM-Live or ezPeer?
What are the IM-Live requirements?
Can I automatically generate an IM-Live button?
What IM-Live button do my customers see when hotComm is offline?
Problem: IM-Live button graphic shows as a missing graphc or an empty space
Closing IM-Live web page disconnects IM-Live peer
Routers and Ports
How do I configure hotComm and a LinkSys router?
How do I configure hotComm and a Cayman router?
How do I configure hotComm and a D-Link router?
What are your system requirements?
Do you support Windows 98 and ME?
Do you support Windows NT 4.0?
Do you support Windows 95?
Login error when connecting to server
Others see me as OFF when I'm really online
Launching Microsoft Word inside a hotWeb window
Sound Quality issues
|Security||How secure is hotComm?|
What coding languages do you use?
What protocols do you use?
Where is the User Guide?
Are there more FAQs and Troubleshooting?
These are questions about trying and purchasing hotComm.
To see how long your demo periods are, right-click the hotComm icon in the Windows tray, and click My Info. The standard demo periods are:
|hotComm (including ezPeer)||14 days|
|Call Manager||14 days|
|Moderated Chat||14 days|
The demo period starts when you install hotComm. At the end of the demo period, the feature or product is disabled until you purchase it.
If you need an extension of the demo period, contact sales@1stWorks.com.
You can order online at our Online store.
Your customers can contact you through IM-Live at no charge to themselves. You purchase hotComm and the IM-Live feature.
Similarly, your customers can access your ezPeer WebSite at no charge to themselves, provided that you purchase the ezPeer feature.
These are questions about IM-Live.
Please see the IM-Live FAQ that we set up especially for your friends and customers who might have questions about using the IM-Live button.
Yes, you can use our IM-Live HTML Link Toolkit to generate both a button and an email signature file. You can use one of our graphics or a custom button.
The 1stWorks Corporation VNS server detects whether your hotComm is online or offline. If offline, it displays an alternate graphic on your IM-Live buttons to indicate that you are not available. This is part of the No-Live feature.
|A missing graphic may display as an empty space or as a symbol from your browser such as these:|
This means that your browser can not find the graphic used for your button. There are several possible causes for this:
Yes. The IM-Live web page contains the IM-Live Java applet that opens the IM-Live login and session windows and runs IM-Live on your contact's computer. If your contact closes the web page, they stop the applet and the session is immediately discontinued.
Your hotComm connects to your peers' computers and the 1stWorks VNS Server to exchange messages. Additionally, visitors connecting to your ezPeer or IM-Live facilities need to connect to your computer.
See Firewalls, Routers and Ports if:
Some indications that you might have a firewall, proxy server or router are:
These are questions about system requirements:
The minimum system requirements are:
Windows clients: hotComm, hotComm Lite, and hotComm CL
Firewall, Privacy and Security requirements: Be sure to allow hotComm to access the Internet through your firewall, privacy and security software, and grant it all possible rights. For more information, see "Firewalls" at Firewalls FAQ.
Super Java client
Minimum requirements for chat (typing):
Presentations including audio and/or charts also require:
1stWorks Corporation no longer supports its Windows products (hotComm, hotComm Lite, hotComm CL) on Windows NT 4.0.
hotComm supported Windows NT 4.0 through June 2003, with these known issues:
Because of this, Windows NT 4.0 users can expect to hear what others say through hotComm VoIP, but are unable to speak themselves.
1stWorks Corporation no longer supports its Windows products (hotComm, hotComm Lite, hotComm CL) on Windows 95.
hotComm worked on Windows 95 in some early releases of hotComm 1.x, with these notes:
As of revision 1.00.012, hotComm supports active links in text chat. This feature requires that you have Microsoft Rich Edit version 2.0 or higher installed on your computer. The name of the DLL for Rich Edit versions 2.0 and 3.0 is riched20.dll.
Riched20.dll is included in Microsoft Windows 98, 2000, ME, and NT version 4.0.
Riched20.dll is not included in Microsoft Windows 95, but is compatible with Windows 95. If you are running Windows 95 and have installed an application that uses Rich Edit 2.0, Riched20.dll may be installed on your system.
You can search for riched20.dll in your Windows/System directory. Note: if you find riched32.dll, that is the DLL for Rich Edit 1.0, it is included in Windows 95, and it will not work for hotComm.
If necessary, you can get Riched20.dll by downloading and installing Microsoft Word 97/2000 Viewer (Word 2000) or Word 97/2000 Viewer (Word 97). Microsoft Word Viewer is an application that lets users who do not have Word view Word 97 or Word 2000 files.
These may help you when troubleshooting:
You see this message when you start hotComm: "Login error when connecting to server. Click OK to exit."
The most common reasons for this message are:
|When this occurs||What to do|
|On login||The 1stWorks DNS server updates addresses regularly. It may take a few minutes for you and other peers to all see each other as being online. Check again in 5-10 minutes.|
|After login||Some ISPs (Internet Service Providers) terminate a session when there has been no activity for a certain number of minutes. When this happens, you think you're online, but other peers see you as offline. To prevent this from happening, use the hotComm Keep Alive option.
Keep Alive causes activity to occur regularly, so that your Internet connection is not perceived as idle.
To use Keep Alive, add -kn to your hotComm startup command, where n is number of minutes. For example, -k30 causes activity every 30 minutes. For more information on adding the -k parameter to your hotComm startup command, see hotComm Command Line Parameters (Switches).
The hotComm collaboration feature requires that your Internet Explorer is configured for in-place activation of document servers. If Word documents sent through hotComm instant file transfers display in a Word shell instead of in a hotWeb window, your Internet Explorer is not configured correctly. For more information, see Tips for Techies on this website.
See Hot Issues for more troubleshooting information..
These are questions about security.
Please see About Us: Security.
These are questions about development issues.
The hotComm Windows desktop client code is C++. The 1stWorks VNS Server (location server) is primarily ANSI C.
Communication protocols are UDP where possible, TCP as the default.
The streaming cipher encyrption is proprietary.
For answers to questions about your specific situation or for other technical assistance, please see our Support page.