FAQ - Norton Firewalls
Norton FirewallsNorton firewall products include Norton Internet Security (NIS) and Norton Personal Firewall (NPF). For information about Norton firewall products, see www.symantec.com.
Do I have a Norton Firewall product?
Look for a Norton firewall icon in the lower-right corner of your Windows taskbar. TO open it, right-click and select Norton Internet Security or Norton Personal Firewall. (Note: do not confuse it with Norton Anti-Virus.)
Will Norton NIS/NPF challenge hotComm?
Yes. When hotComm starts, your Norton Firewall product should challenge it. Tell Norton to Permit Always and to allow hotComm to make DNS requests. You should see the challenges again every time you update your hotComm software.
Note: Norton Anti-Virus Internet Worm Protection also may challenge hotComm, and you should select Permit Always. See Internet Worm Protection.
Norton Anti-Virus says hotComm might be a worm?
Norton Anti-Virus Internet Worm Protection sometimes incorrectly identifies hotComm as a worm. You see a challenge, and you should select Permit Always.
hotComm won't connect or "Attention! You should not see this notice" message
If hotComm stays Signed Out and/or the hotComm headset icon stays white or yellow and does not turn red-and-blue, you must configure Norton to allow hotComm to access the Internet.
"Referer Error" message
If you are getting a Referer Error message, you must configure the Norton Web Content option to Permit "Information about the Visited Site" to be sent to the hotComm server your room is on. The Web Content option can be hard to find.
Before you begin:
Ask the room manager what relay server the room is on. Examples are: relay or relay4 or relay8 or tfnn or DLR1.
Norton Internet Security Uninstall Note
Screenshots from different revisionsNIS/NPF 2005