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hotComm and Global FX Radio
relay9:GFXpremium

Document number: cust.04
Copyright (c) 2005-2010 1stWorks Corporation. All rights reserved.

Welcome to GFXpremium

Welcome to the GFXpremium multi-media room, powered by hotComm from 1stWorks Corporation.

You join the room with either hotComm Lite or hotComm Standard. If you are a new user, we recommend hotComm Lite. Download and install it, try it out for the trial period, then buy a license to continue using it. Instructions follow.

If you are using hotComm Standard, click here for instructions.

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Installing hotComm Lite

To download and install hotComm Lite:

  1. Click here to download hotComm Lite.
    http://hotcomm.com/ftppub/hlsetupx.exe.

    If you are using Internet Explorer, when the File Download window appears, choose "Run".

    Lite Run or Save


    You might get a security window asking "Do you want to run this software?" -- Click Run.

    Lite Install Security Warning



  2. When the installation is finished, fill in "Your hotComm Lite Identity".

    • Your Name or nickname is the name you want to be known as in the room.

    • Your Email is the email address you want to use for registering hotComm Lite).

    • Target Site is the room address. Erase what you see in the Target site area and type (with no spaces, and with a colon between relay9 and GFXpremium):

           relay9:GFXpremium     


    Fill in the information and click Next.

    Lite Install Security Warning



  3. A message appears asking you to wait until you are connected to the 1stWorks network. When hotComm Lite connects correctly, you also see a small red-and-blue headset icon added to the toolbar at the lower right corner of your monitor (near the clock and speaker icons).

    Lite Icon    Lite Icon


    If the headset earphones remain white, contact 1stWorks Support at Support@hotcomm.com or http://hotcomm.com/support.asp for live help.


  4. hotComm Lite starts automatically at the end of the installation. See Connecting with hotComm Lite.

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Connecting with hotComm Lite

When hotComm Lite starts, the "Connect to Target Site" window pops up.

  1. Select relay9:GFXpremium from the Target Site drop-down list. If you do not see the room address in the list, erase what you see and type (with no spaces, and with a colon between relay9 and GFXpremium): :

         relay9:GFXpremium     


  2. Type in the room password, and click Connect

    Lite Connect to Target Site


  3. Once you join the room, you see a chat room in one window. If someone is talking, you should hear them automatically. If someone is showing graphics, you see the graphics in a second window.

    Lite Chat Plus Graphics

    Green Person buttonNote: You can also bring up the Connect to Target Site pop-up by clicking the Green Person icon in the hotComm Lite chat window.

For troubleshooting, doc, and online support: 1stWork Support at the 1stWorks website (www.hotcomm.com).

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Questions:

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How do I buy a hotComm Lite license?.

For prices and online purchasing, see the Buy Now! page at the 1stWorks website (www.hotcomm.com).

When you purchase, you will get a 24-character Unlock code that is posted on a Thank you! page after you purchase, with a copy sent by email (it will go to the email address you give when you purchase). You type or paste the unlock code into your hotComm Lite software according to the directions that come with the unlock code.

It says my trial is expiring. What do I do?

That means you already used the one free trial that is included automatically in a hotComm Lite install.

If you need a trial extension in order to try this room, please contact the GFXpremium staff. Or, click Help, then About hotComm Lite, then Ask Support a Question, and tell us that you want an extension in order to try GFXpremium.

Can I upgrade from Lite to Standard?

Yes. See Upgrade from Lite to Standard, and the related Upgrade Tips.

Can I copy my license to another computer?

You can export a copy of your license from one computer and import it into other computers. Then you can use hotComm from any of those computers (one at a time) See 1 License, 2 Computers.

Also, whenever you put in an unlock code, hotComm automatically makes a backup of your license and registration that you can import. Contact hotComm Support if you want instructions.

I have hotComm Standard. How do I connect?

To connect with hotComm Standard, click the green icon in front of relay9 in your Users List (if you don't see a Users List, click View, then Users List).

Then click the GFXpremium room name. When prompted, type in the room password and click Connect.

hotComm Support

hotComm Support is available through http://hotcomm.com/support.asp for live and email help.

Also, in your hotComm Lite chat window, click Help and then Ask Support A Question to send in diagnostic information with your question.

Note that hotComm Support does not have room passwords or schedules.

Thank you for using hotComm.

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