How to Move or Copy a hotComm Lite License

Document number: hlmfaq.003
Copyright (c) 2003 1stWorks Corporation. All rights reserved.

Applies to: hotComm Lite, minimum version 3.50.003.

You can export a copy of your identity and license from one computer and import it into another computer. You can repeat that process multiple times to copy your identity/license to multiple computers. However, you can log in from only one computer at a time.

You can use this technique to backup your license/identity, to share the license on multiple computers, and to move the license onto a new computer.

Export License

To move or copy a license from one computer to another, you export your license from one computer, and import it into another:

On computer #1, export:

Right-click the Smiley face icon on the bottom line of your hotComm window and select Registration.
In the Registration window, select Export License. If this button is grayed out, disconnect from all rooms or sessions and try again.
When prompted, enter a temporary password and click OK. Make note of the email address and password. They are needed when you import the license into another computer.

Note: This step copies your license information to the 1stWorks VNS Server.

Import License

On computer #2, import:

If this is a new install:

Install hotComm Lite.
When you see the "Your hotComm Lite Identity" window, enter the same Identity and email as on computer#1, and click Import License.
In the Import License window, enter the email address and temporary password from computer #1, and click Ok.

hotComm then finds your export on the 1stWorks VNS server, and imports your license.
Close hotComm Lite, wait 20 seconds, and restart it.

If hotComm is already installed:

Right-click the Smiley face icon on the bottom line of your hotComm window and select Registration.
In the Registration window, click Import License.
In the Import License window, enter the email address and temporary password from computer #1, and click Ok.

hotComm then finds your export on the 1stWorks VNS server, and imports your license.
Close hotComm Lite, wait 20 seconds, and restart it. If you are replacing a copy o f hotComm that was registered with a different Identity or email address, close and restart hotComm Lite a second time.

To verify the import, right-click the Smiley face icon on the bottom line of your hotComm Window and select Registration. That shows you the email address and number of days remaining on your current license.

FAQ

What data must match?
The Email Address and temporary password.

How long is my license saved on the 1stWorks VNS server?
Approximately 30 days after export, or until you import it, whichever comes first.

Can I export a trial?
No. Trials and expired licenses cannot be exported. You can export only current, valid licenses.

How many times can I import an exported license?
You can repeat the export-import process as many times as you want. If you want to copy the license to more than 1 other computer, you do need to repeat the export before you import again. After an exported license is successfully imported, it is deleted from the 1stWorks VNS server.

Do I need an Unlock Code to import a license?
No. If you see a window with a message from hotComm Lite asking you to enter an Unlock Code, you can click either Enter Unlock Code, which takes you to the Registration window that you use to import the license, or Cancel.

Where do you store registration information?
Registration information is stored on your computer, not on the 1stWorks Servers. That is why you move a license from one computer to another rather than just download new information from a server.

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