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How to Delete Prior Installation Files

Document number: TEMP.02
Copyright (c) 2003-2004 1stWorks Corporation. All rights reserved.


Problem: Can't update

If you download and install a hotComm update, but continue to get the notice telling you to update, this usually means that Windows is installing an older version of the installation file that you stored on your computer or that was saved automatically in Windows as as a temporary Internet file.

Solution: Delete Temporary Internet Files, delete any hotComm installation files you specifically saved to your computer, and download the update again.

Prevention: Always delete Temporary Internet files before starting to download an update, and in the File Download window that appears when you start the download, always choose Open or Run instead of Save.

Delete Temporary Files


How do I delete Temporary Internet Files?

  • Windows Control Panel - delete Temporary Internet Files:

    1. Click the Windows Start menu.
    2. Select Control Panel.
    3. Select Internet Options.
    4. Select the General tab.
    5. In the Temporary Internet Files section, click the Delete Files button.
    6. Do not check the clear Offline Content box. Click Ok.
    7. Close the Control Panel windows.


  • Internet Explorer - delete Temporary Internet Files:

    1. Open Internet Explorer.
    2. Select the Tools menu.
    3. Select Internet Options.
    4. Select the General tab.
    5. In the Temporary Internet Files section, click the Delete Files button.
    6. Do not check the clear Offline Content box. Click Ok.
    7. Click Ok to close the Tools window.


  • FireFox (Mozilla) - clear browser cache

    1. Open FireFox (Mozilla).
    2. Click the Tools menu.
    3. Click Options.
    4. Click Privacy.
    5. Click the Clear button for Cache.


  • AOL - clear browser cache:

    AOL 9.0
    1. Click Settings.
    2. Select the Index tab, and click Internet [Web] Options.
    3. Under Browsing History, where it says to Delete temporary files, cookies, saved passwords, and web form information, click Delete.
    4. Wait while the files are deleted, then click OK.


    AOL 7.0
    1. In Keyword, enter: PREFERENCES. Or, on the Settings menu on the AOL toolbar, click Preferences.
    2. In the Organization section of the Preferences window, click Internet Properties (WWW).
    3. In the Temporary Internet Files section, click Delete Files.
    4. Click OK.


  • Netscape - clear browser cache

    1. Open Netscape.
    2. Click the Edit menu.
    3. Click Preferences.
    4. Click Advanced. It expands to show a list of options.
    5. Click Cache.
    6. Click Clear Memory Cache.
    7. Click Clear Disk Cache.
    8. Click OK.

    • Netscape Download Manager - remove installation file

    1. Click the Tools menu.
    2. Click Download Manager.
    3. Highlight the hotComm installation program and click Remove from list.
    4. Close the Download Manager window.




Delete Saved Installation Files

If you usually select Save when you download the installation program, find and delete it.

  1. Open the Windows Start menu. Select Search or Find:

    Windows Start menu, then Search

  2. Select Files and folders

    Files and Folders

  3. Type h*setup*.exe as the filename.

    Type h*setup*.exe

  4. Highlight the files that were found and press the Delete key.

    Delete files

  5. Click Yes to delete the files.

    Delete files

  6. Close the windows.

  7. Try the update again.

    For hotComm Lite or hotComm Standard/Pro: click here to return to the Try / Buy page at our website, www.hotcomm.com. Click on the Alternate link for your product.

    For hotComm CL: click here to go to the hotComm CL page. Click on the hotComm CL Alternate link.

Return to: How to Install hotComm Lite
How to update hotComm Lite
How to Install hotComm Standard/Pro
How to update hotComm Standard/Pro


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