FAQ - Kaspersky 7.0

Document number: faqKS-02
Copyright (c) 2001-2007 1stWorks Corporation. All rights reserved.

Product tested - Kaspersky Internet Security 7.0, Nov 9, 2007

These instructions are for Kaspersky 7.0. Instructions are also available for Kaspersky 6.0.

If you have a Kaspersky 7.0 product, and hotComm is online but the relays stay red or you can't connect to a room, then please follow the steps for Kaspersky Internet Security below.

You must re-configure Kaspersky after upgrading your copy of hotComm. See Reconfigure Kaspersky.

Note: by itself, Kaspersky Anti-Virus does not prevent the connection. However, it can be difficult to tell whether you have Kaspersky Internet Security (which includes Kaspersky Anti-Virus) or just Kaspersky Anti-Virus. So, if you have any Kaspersky product, follow the steps for Kaspersky Internet Security below.

For more information about Kaspersky, see www.kaspersky.com.

Kaspersky Internet Security Notes and Comments

Kaspersky Internet Security

If configured correctly, Kaspersky Internet Security works with hotComm.

1. Right-click the Kaspersky icon in your Windows task bar and select Open Kaspersky Internet Security

2. In the main window, in the left column click Protection, then Firewall.
3. In the right column, click Configure.

4. In the Settings window, on the left, click Threats and Exclusions.
5. On the right, click Trusted Zone ....

6. In the Trusted Zone window, click the Trusted Applications tab.

7. If hotComm is in the list of programs:
a. Click the hotComm entry to hightlight it, and click Edit.
b. In the Trusted application window, check Do not scan for all options, and click OK

8. If hotComm is not in the list of programs:
a. Click Add.
b. In the Trusted application window, click Browse.
c. Select My Computer, then C://(local) drive, then Program Files, then 1stWorks, then hotComm or hotCommLite or hotCommCL, then BIN, then hotComm (or hotComm.exe) and click OK.
d. In the Trusted application window, check Do not scan for all options, and click OK

Note: check all options. They are:
   Do not scan opened files
   Do not restrict application activity
   Do not restrict registry access
   Do not scan network traffic

Top

Notes and Comments

Can't connect
From a customer, from a Kaspersky user forum:

1-Set anti hacker to training mode.
2-Launch [your program]
3-Popup appears, choose "any activity" for [your program].
4-Switch anti hacker back to low mode.

Pause my protection
7/27/07 - from a customer:
" All I do is "pause my protection" before I enter the password for the Hotcomm room...and once I am in, I just turn it back on and I am fine."

Norton Internet Security note
If you have previously installed Norton Internet Security or Norton Personal Firewall, hotComm may be unable to connect until you completely remove the remnants of the Norton software that are left behind by the Norton uninstall, even if you configure Kaspersky correctly. Symantec Corporation provides a Norton Removal Tool to remove remnants of prior installations. See the Norton Removal Tool article at the Symantec website.

Top