FAQ - hotComm Super Java
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Document number: faqJ-01
Copyright (c) 2004 1stWorks Corporation. All rights reserved. |
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Charts and Slides
Audio and Sound |
Connecting to a Room or Webinar
Java System Requirements |
hotComm CL |
hotComm Super Java is a Java applet that starts automatically when you click a special hotComm weblink, and connects you to a room or webinar.
In a room or webinar, you may experience:
- A background window with a logo. Do NOT close this window, or hotComm Java will close. You can minimize the window.
- A chat window for typing. Note that some moderators prevent you from seeing what other participants type.
- A pop-up window showing Charts or Slides or other presentation materials.
- Audio, either voice or music.
Also, make sure your computer and Internet connection meets Java System Requirements. Please note that Windows and a broadband connection (not dial-up, satellite or ISDN) are among the requirements for presentations that charts and audio.
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Charts and Slides
Many rooms and webinars display Charts or Slides in a separate window. If you do not see the Charts or Slides:- Turn off any POP-UP BLOCKING software, and then join the session again. Note that pop-up blockers may be included in your firewall, security or privacy software, in browser plug-ins such as the Google toolbar, and other programs.
- Make sure you have a current version of Java (see Java System Requirements).
Audio and Sound
If a moderator is speaking, you should hear them automatically.If you do not hear audio:
- Close your browser (Internet Explorer, Netscape, etc.) and then reconnect. (Be sure to do this if you lose audio during a session.)
- Turn off any POP-UP BLOCKING software, and then join the session again. Note that pop-up blockers may be included in your firewall, security or privacy software, in browser plug-ins such as the Google toolbar, and other programs.
- See Testing Audio and Troubleshooting below.
Testing audio
The hotComm IM-Live Java uses AU technology, which is often used for playing WAV files. To test your audio:- hotComm audio test.
Connect to the 1stWorks Test Room, where there is an audio recording playing non-stop. If the sound you hear in that room is clear, steady and consistent, then you should be able to hear audio in other rooms as well.
Click 1stWorks Test Room to test audio. - Windows WAV file test.
- Open your Windows Start menu, select Control Panel, then Sounds and Audio Devices (or equivalent).
- In Sounds and Audio Devices Properties, click the Sounds tab.
- Highlight any item in the Program Events list that has a small gray bell icon in front of it and click the arrow (triangle) button to play the sound.
If that works, then your computer is able to play WAV files, and you should be able to hear audio through hotComm.
- Open your Windows Start menu, select Control Panel, then Sounds and Audio Devices (or equivalent).
Troubleshooting Audio Problems
If you lose audio during a session, close your browser (Internet Explorer, Netscape, etc.) and then reconnect.If audio is broken-up, try disconnecting from the room or session, and re-connecting. That is probably your only solution if the session is already in process, as troubleshooting audio can take time.
Audio depends on the quality of equipment and connections used by both you and the presenter. For example, dial-up connections are likely to lose words or phrases, especially when new charts are being shown.
These are some things you can do to try to improve audio:
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Update your audio drivers. Go to http://windowsupdate.microsoft.com and see if there are any updates available for your drivers.
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Disable any software (such as spyware or Trojan detection) that might be interfering with the audio data stream, and see if that improves the quality.
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Make sure you are using a current version of Java (See Java System Requirements).
Try hotComm CL
If the room you want to join allows hotComm CL, you can download and use it instead. hotComm CL is a Windows program, and has more audio controls.To download hotComm CL, click here, and select Open or Run (not save). Follow the installation instructions. Then, in your browser, click the same link to join the room as you did using hotComm Java, and you connect to the room. For information about audio with the hotComm Windows products, see I can't hear anyone.
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Connecting to a Room or Webinar
Click on a special hotComm weblink to start the hotComm Java and connect to a room or webinar. If you are having problems connecting, see below.I don't get the IM-Live Login window
- Turn off POP-UP blocking software. Pop-up blockers prevent the IM-Live login window from appearing.
- Check the Java System Requirements.
- You may have eliminated a file with a Teddy Bear icon that Java requires, possibly as a result of a hoax email saying that this file contains a virus. In this case, reinstall Sun Java. See Java System Requirements.
"Attention! You should not see this notice" message
This means that the room or session you want to join does not allow hotComm IM-Live Java connections.
If you are using a hotComm Windows product (CL, Lite, Standard/Pro), it means that the connection to the room or session is not being completed.
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Java System Requirements
Super Java client
Minimum requirements for chat (typing):
- Sun Java (most recent version) installed on your computer. If your computer does not already have Java support, you can get it from Sun Microsystems, Inc..
- Netscape 4.0 (or higher) or Internet Explorer 5.5 (or higher).
- Browser enabled for Java and Javascript.
Presentations including audio and/or charts also require:
- Windows 2000, XP, or Vista on a PC.
- High-speed Internet connection, not dial-up*, ISDN* or satellite*.
- Sound card in your computer, with updated sound drivers.
- Pop-ups must be allowed. You must disable pop-up blocking software.
Sun Java or Microsoft VM
You must have either Sun Java or Microsoft Virtual Machine installed in your computer.To see which you have:
- Open Windows Start menu.
- SelectControl Panel (or Settings, then Control Panel).
- Select Internet Options.
- Select the Advanced tab.
- Make sure that the Settings list includes either Java(Sun) or Microsoft VM, and that it is checked as enabled. If you do not find either, install Sun Java.
- Microsoft VM. Your copy of Windows may include Microsoft VM, which is a Microsoft version of Java. Microsoft no longer includes this, and you can no longer get it.
- Sun Java. You can get Java from Sun Microsystems. To download it, click this button:
- Select Free Download - Java Software for the Desktop.
- Select Windows (Installation) and click Download. There is a link with directions.
Browser Configuration
Your browser must be Java enabled.To enable Java in Netscape 4.0 (Communicator) follow these steps:
- Select "Edit" from your menu bar.
- Select "Preferences" then click "Advanced."
- Check the boxes next to "Enable Java" and "Enable JavaScript."
- Click "OK."
To enable Java in Internet Explorer 4.0, do the following:
- Select "View" from your menu bar.
- Select "Internet Options," then click on the Security tab.
- For the Internet Zone, select "Custom" and click on "Settings."
- Scroll to the bottom of the Custom Settings list.
- Under Scripting, set "Active scripting and Scripting of Java Applets" to either "Enable" or "Prompt."
- Click "OK" to return to Security Settings, then click "Apply" and "OK."
hotComm CL
Try hotComm CL
If the room or webinar or event you want to join allows hotComm CL, you can download and use it instead. hotComm CL is a Windows program, and has more audio controls.hotComm CL runs on Windows XP and Windows 2000 computers (not on Windows 98 or ME).
To download hotComm CL, click here, and select Open or Run (not save). Follow the installation instructions. At the end of the installation, hotComm CL starts. You see a flash of an empty hotComm window, and then hotComm CL minimizes to a tiny headset icon in the lower right corner of your Windows taskbar.
To join the Event, click the same link to join the room as you did using hotComm Java. For information about audio with the hotComm Windows products, see I can't hear anyone. For Support, see 1stWorks Support.
To exit hotComm CL, right-click the headset icon and select Exit.